Responsible Gambling

At Rollino we take safer gambling seriously. We want everyone who plays with us to enjoy controlled play and to know how to manage their activity. This page explains the tools and support available, what to look out for, and how to get professional help if gambling starts to feel like a problem.

Player protection principles

We promote responsible play by offering clear information, voluntary controls and access to support. Our approach is based on preventing harm, encouraging balanced play and responding quickly when a player asks for help. We respect your choices and aim to make it straightforward to limit activity when needed.

Activity-control tools

We provide a range of tools to help you stay in control. If you need any of these applied to your account, contact our support team and we will assist you with setup or changes.

Deposit limits

You can set daily, weekly or monthly deposit limits to control how much you add to your account. Limits can usually be lowered immediately and increased only after a cooling-off period to help prevent impulsive changes.

Loss limits

Loss limits let you cap the amount you can lose over a set period. These work alongside deposit limits and are designed to keep play affordable and proportionate to your finances.

Time limits and session controls

Session time limits and reality checks remind you to take breaks. You can set session lengths or enable regular alerts to prompt you to step away. Short breaks and pauses are an effective way to maintain healthy play.

Self-exclusion and account breaks

If you decide you need a longer break, you can request a temporary account suspension or permanent self-exclusion. Self-exclusion blocks access to your account and can be used alongside external exclusion services. Contact our support team to begin the process.

Signs of problematic behaviour

Know the common warning signs: chasing losses, borrowing to gamble, neglecting work or family, hiding gambling activity, or spending more time than intended. If you recognise any of these signs in yourself or someone close to you, consider using the control tools or seeking advice.

Practical tips for staying in control

Set budgets before you play, use deposit and loss limits, schedule regular breaks, avoid gambling when stressed or intoxicated, and never gamble with money you need for bills. Talk to a friend or family member if you feel your play is changing.

Professional help and support organisations

If you need specialist support, organisations such as GamCare, BeGambleAware, Gamblers Anonymous UK and your local NHS gambling-harm service can offer confidential advice, counselling and practical assistance. For immediate help with account controls, contact our support team at [email protected].